INSURing boxes shipped to JPS
You have two opportunities to insure packages shipped to us:
When placing an order you will have an option to declare a value for the entire shipment.
When a box is shipped, you can call or email JPS and insure it individually.
Our liability is limited to the insured amount, and only up to the fair market value.
If no additional insurance is purchased the default value is $50/package.
What does JPS insurance cover?
If you are using one of our UPS labels (Option 1 or 2), the box is insured from the time UPS picks it up until you see it in your room. For boxes shipped through your carrier or from a vendor (Options 3 and 4), the box is insured from the time we sign for it until it’s in your possession.
LOSS
Each year we receive and store thousands of boxes. Our loss rate is 3 boxes per thousand. This is obviously very low, but if it we lose your box, it doesn’t matter how good our loss ratio is. You will want to replace what’s lost. Our liability is limited to the insured value.
DAMAGE
Damage to boxes shipped to JPS is rare, but if a box arrives damaged we will contact you. The primary items to be careful of are liquid bottles, especially laundry detergent. We strongly recommend you wrap these in sealed plastic bags and use boxes rated “Heavy Weight.”
Adding insurance
Adding insurance costs $2.00 per $100 of value added. For example, insuring an order for $550 costs $10; $1,050 costs $20; for $2,050 costs $40.
You can either choose to insure a specific piece/box or the entire order.
For example: You’re shipping 5 boxes
You could insure the entire order for $2,000 split equally. This would cost $40, insuring each of the 5 boxes for $400.
OR
You’re shipping 5 box but only want to insure the one with your Canada Goose coat for $2,000. The total cost for insurance is still $40, but now you will need to let us know which box it’s in. The other 4 boxes will only insured for the default value of $50 each.
If a specific box is to be insured above the default value, email JPS with the details.
If you are putting a few very valuable items in one box we need to know which box it is and what the items are so that we can take special precautions with that box.
Making an insurance claim
You have 7 days from when you check in to make an insurance claim.
If you think a something is missing from your order, start by counting the number of packages in your room. Compare that to the emails we sent you confirming what was checked in. Finally, check with the vendor to see what day it arrived and who signed for it.
If we determine that something is missing, JPS has 3 days to locate it before processing the claim. This can be difficult at move-in when parents are in town and want to help their students settle in before leaving; however, please be patient while we try to locate lost items at the busiest time of year.
If something is damaged, please retain the item and the packing materials so we (or UPS) can inspect them. We cannot pay a claim on damaged items if you dispose of them before they can be inspected.